Terms of Service

1) What these Terms cover

These Terms govern your access to and use of the CallMy.help website and services (the Service). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

Roles

• Guardian – an adult account holder who sets up profiles and manages the Service.
• Person – an individual added by a Guardian (e.g., a child or dependent) whose designated contacts may be revealed when the verification flow is used.
• Designated Contact – a person designated by a Guardian to receive alerts.
• Helper – a member of the public who uses the website to assist a Person (no account required).
• Alert – a notification generated by the Service to Designated Contacts.

2) What the Service is (and is not)

CallMy.help enables Helpers to connect a Person to their Designated Contacts using a simple name + code‑word verification. When the verification matches, the Service displays the Person's Designated Contacts and can send alerts to those contacts by email and/or SMS.

We may use third‑party providers to deliver parts of the Service (hosting, database, email, SMS, authentication, analytics, support tooling). Performance and availability may be affected by those providers and telecoms carriers.

3) Who can use the Service

The Service is intended for adults. You must be 18 or older to create a Guardian account and to use the Service as a Helper. Guardians are responsible for any data they provide about children or other dependants in their care.

4) Your account and responsibilities (Guardians)

By creating and using a Guardian account you agree to:

• provide accurate information and keep your credentials secure;
• be responsible for all activity under your account;
• add Persons and Designated Contacts only where you have authority to do so and where appropriate have explained the Service to them;
• promptly update or remove information on request from a Person or a Designated Contact; and
• tell us immediately about any unauthorised use of your account.

Authority & transparency. By adding a Person and Designated Contacts, you confirm you have lawful authority to provide their details and (where required) you have informed them how the Service works and that alerts may be sent to the contacts you designate.

5) Helper participation (no account required)

Helpers can use the website without creating an account to assist a Person. Before sending an alert, the Helper sees an on‑screen explanation and may choose to include their details:

• name and phone number (so contacts can call them back),
• a single point‑in‑time location (captured from the Helper's device/browser at that moment), and
• a short note (e.g., meeting point or context).

These optional Helper details are included in the alert to Designated Contacts and stored in the related event log for 30 days for safety, audit and abuse‑prevention, then deleted or anonymised. We also record IP address and device information for security and fraud prevention. See our Privacy Policy for full details.

6) Acceptable use

You will not use the Service to:

• stalk, harass, harm or endanger anyone, or to impersonate another person;
• request, submit or disclose information without authority;
• probe, scan or test the vulnerability of the Service or circumvent security or rate‑limits;
• scrape, harvest or collect information about users or contacts; or
• do anything unlawful or that harms our reputation or interferes with the Service.

We may throttle, suspend or terminate access and may report suspected unlawful activity to the authorities.

7) Messaging, carriers and availability

Alerts may be delivered by email and/or SMS depending on your plan and settings. Delivery is not guaranteed and may be delayed or blocked by carriers, devices or user settings. Carrier and data charges may apply. We may set fair‑use limits and rate‑limits.

8) Plans, billing and cancellations (consumers)

We offer free and paid subscriptions with features and limits described in‑product.

Auto‑renewal. Paid plans renew automatically each billing cycle until cancelled. By subscribing you authorise recurring charges to your payment method via our payment processor. Keep your payment details current.

Cooling‑off (distance contracts). If you are a consumer, you have 14 days from purchase to cancel a new subscription. If you ask us to start the Service immediately and acknowledge that you will lose the right to cancel once the Service is fully provided within the cooling‑off period, you may be charged a pro‑rata amount for the period used.

Changing prices. We will give at least 30 days' notice of price changes for recurring plans; you may cancel before the change applies.

Refunds. Unless stated otherwise, refunds are not provided except where required by law or under the cooling‑off rules above.

Taxes. Prices may exclude taxes; you are responsible for applicable taxes.

9) Intellectual property and feedback

We and our licensors own all rights in the Service. We grant you a personal, limited, non‑exclusive, non‑transferable, revocable licence to use the Service in accordance with these Terms. You will not copy, modify, distribute, lease, reverse engineer or otherwise exploit the Service except where permitted by law.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty‑free licence to use them without restriction.

10) Third‑party services

The Service may depend on or link to third‑party services (including telecoms carriers). We are not responsible for those services and do not control their terms, privacy practices or availability.

11) Data protection and privacy

Your use of the Service is governed by our Privacy Policy, which explains what we collect, why, who we share it with and how long we keep it. Key points:

• Hosting location. We host core service data in the United Kingdom (UK).
• Transfers. Some processing by our vendors may occur outside the UK (for example, email or SMS delivery, support or analytics). Where personal data is transferred internationally we use approved safeguards (e.g., the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses) and, where applicable, adequacy mechanisms (e.g., the UK‑US Data Bridge for certified US recipients).
• Self‑service controls. In your account portal you can download your data and close and delete your account (subject to limited legal retention, e.g., payment records).

Current processors (each engaged under a data processing agreement):

• Vercel – hosting, CDN and serverless functions
• Supabase – database, authentication, storage and logging
• Resend – transactional email delivery
• Twilio – SMS/voice messaging for alerts

12) Service changes and availability

We aim for high availability but do not guarantee the Service will be uninterrupted, timely, secure or error‑free. Features and limits may change. For material adverse changes to paid plans we will give at least 30 days' notice and you may cancel before the change takes effect.

13) Disclaimers

Except as required by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory (including merchantability, fitness for a particular purpose and non‑infringement). You are responsible for deciding when to contact emergency services.

14) Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

Subject to the above, we are not liable for: (a) loss of profits, revenue or data; (b) indirect or consequential loss; (c) delays or failures of carriers or third‑party services; or (d) misuse of the Service by users.

Cap. For paid users, our total liability arising out of or relating to the Service is limited to the fees you paid in the 12 months before the event giving rise to liability. For free users, the cap is £100.

15) Indemnity (business users)

If you use the Service for business or on behalf of an organisation, you will indemnify us against third‑party claims and costs (including reasonable legal fees) arising from your unlawful use of the Service, your breach of these Terms, data you submit without authority, or your infringement of third‑party rights.

16) Termination and suspension

You may cancel at any time (effective at the end of your current billing period unless otherwise required by law). We may suspend or terminate the Service or your account for breach, abuse, non‑payment, legal risk, or discontinuation of the Service. On termination we may deactivate your account and will delete or anonymise personal data in line with our Privacy Policy and legal obligations.

17) Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control (including outages of telecoms, carriers or hosting, strikes, acts of God, or government action).

18) Changes to these Terms

We may update these Terms. For material adverse changes to paid plans we will give at least 30 days' notice by email or in‑product. If you do not agree to the update, you may cancel before it takes effect.

19) Governing law and venue

These Terms and any non‑contractual obligations are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that consumers may bring claims in their local UK court where required by law.

20) Assignment; third‑party rights; severability; waiver

We may assign or transfer these Terms in connection with a reorganisation, merger or sale. You may not assign these Terms without our consent. No third party has rights under the Contracts (Rights of Third Parties) Act 1999. If a term is invalid, the remaining terms remain enforceable. Failure to enforce is not a waiver.

21) Contact

Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us regarding the Service.